Important Tips For Designing Conversational Interfaces
Design creates stories, and stories create memorable experiences. Today, we live in the world of virtual realities, artificial intelligence, and personalized interactions. In such a scenario, how important it is to offer an extraordinary website design interface?
Well, the attention span of web users is 7 seconds. Which is lesser than that of a goldfish? During such times, if you do not offer a remarkable user experience; cart abandonment will follow. And depressing sales figures thereafter. Who is to blame here? Certainly, not you. If you are a business owner who lacks technical knowledge, you need to approach a custom web design company. A company that offers your customers with an interactive user experience. Experiences that create long lasting imprints.
As more number of sites, apps and other platforms go conversational, it becomes mandatory for web designers to know how to make the most of it. Those of you who are just getting started in this direction will benefit from these important tips for designing an awe-inspiring conversational interfaces.
Pay Attention to User Reactions
When you want to design a conversational interface, the first thing you need to take into consideration is the target users and how they are most likely to react in specific situations.
Getting this perspective is mandatory before you start working on conversations that fit their interests and requirements like pieces of a puzzle. Address their issues in the first screen itself and take it from there.
Use Conversational Text
Make your chatbots as human as possible. On a virtual level, this is possible by using conversational text.
It should be as seamless and as natural as possible. Even for questions as random such as “are you a bot or a real person?” the bot should be able to handle the query like a human and take the conversation further.
Ergo, make the tone of the conversation as informal so that it gives incentive to the reader for responding back. If they don’t understand the conversation in the first place, the chances of them replying back are bleak.
You’ll need excellent copy for this as the main purpose is to increase user engagement with colloquial language.
Provide a Unique Personality
One of the major characteristics of conversational interfaces is that they are as different as chalk and cheese. If you take the example of other websites, you’ll find that each of these speak to the user in a different manner and yet, serve their ultimate purpose. It is the best way to humanize them even if they can never replace a human. It will not only set your interface apart from competition, but also hook the users.
THE MMIT holds over a decade of experience in providing designs that enhance the UX of your website. If you want to look for a company which centers their activities on your web design ideas and develops websites which meets your goals and expectation, be sure to take a look at our web design services and choose us for a free consultation.